1. Home
  2. FAQ
Frequently Asked Questions

11 Ace FAQ — Answers to All Your Questions

Have a question about your account, deposits, bonuses, games, or security? Search below. If you can't find what you're looking for, our support team is always ready to help.

50+ FAQ
8 Category
24/7 Support
Answer in Bengali
By Category

Browse by Topic

Click on the card for the topic you need to jump straight to it.

Account & Registration

All questions about opening an account, logging in, resetting your password, and KYC verification.

8 Questions

Deposits & Withdrawals

Questions about payment methods, limits, and processing times for bKash, Nagad, DBBL, and more.

8 Questions

Bonuses & Promotions

Questions about welcome bonuses, daily offers, reload bonuses, and wagering requirements.

7 Questions

Games & Betting

Questions and answers about slots, Live Casino, Sports Betting, and lottery games.

7 Questions

Security & Privacy

Questions about account security, data privacy, and fraud prevention.

6 Questions

App & Technology

Download, installation, updates, and troubleshooting for the mobile app.

6 Questions
Account Deposit Bonus Game Security App

Account & Registration

To open an account at 11 Ace, you'll need an active mobile number or email address, along with your National ID (NID) or passport details. Registration is completely free and takes just 3 minutes. To get started, Click Here।

No, 11 Ace's policy allows each person to operate only one account. Creating multiple accounts may result in all of them being suspended, with any remaining balance subject to forfeiture. If you're having trouble with your existing account, please contact the support team.

KYC (Know Your Customer) verification is required to protect your account and prevent fraudulent activity. You must complete KYC before making a withdrawal. To do so, go to Account Settings and upload photos of the front and back of your NID or passport, along with a selfie. Verification is typically completed within 24–48 hours.

on the login page Click the "Forgot Password?" link. Enter your registered email or mobile number — you'll receive a reset link or OTP. Set a new password and you can log in right away. Your password should be at least 8 characters long.

If your account has been suspended, email support@11ace.net or reach out via live chat. Our support team will explain the reason, verify the necessary details, and work to restore your account. Most cases are resolved within 24 hours.

You must be at least 18 years old to create an account at 11 Ace. Registration by minors is strictly prohibited. Age is verified during the KYC process.

Yes, you can update your phone number, email, and address from Account Settings. To change your name or date of birth, you'll need to contact the support team and submit the required documents.

Yes, you can close your account at any time. Before doing so, make sure to withdraw your remaining balance. Then contact support and submit a request to close your account. Once deleted, all your data and bonuses will be permanently removed.

Deposits & Withdrawals

11 Ace supports a range of deposit methods, including bKash, Nagad, Rocket, DBBL Net Banking, bank transfer, and cryptocurrency. Deposits via mobile banking typically reflect in your account within 5–15 minutes.

The minimum deposit at 11 Ace is ৳500. The maximum limit depends on your payment method — bKash and Nagad generally allow up to ৳25,000 per transaction, while bank transfers support higher amounts.

Mobile banking withdrawals (bKash, Nagad) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. If your KYC verification is incomplete, your first withdrawal may take a little longer.

No, 11 Ace does not charge any fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own charges. Withdrawals are generally fee-free as well, but it's worth reviewing the terms and conditions.

First, wait 30 minutes. If the funds still haven't arrived, take a screenshot of the transaction and Help Center contact us or reach out via live chat. Having your transaction ID or reference number on hand will help us resolve the issue faster.

The minimum withdrawal amount at 11 Ace is ৳1,000. Your KYC verification must be completed and all bonus wagering requirements must be met before withdrawing. Your balance must include withdrawable funds, not just deposited amounts.

Yes, 11 Ace supports several popular cryptocurrencies including USDT (TRC20/ERC20), Bitcoin, and Ethereum. Crypto transactions are generally fast, though network fees apply. For more details, Financial Transactions Visit the page.

No, under 11 Ace's policy, deposits must be made only from a payment method registered in your own name. Deposits from third-party accounts may be reversed and could result in your account being suspended.

Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit. For example, deposit ৳1,000 and get an extra ৳1,000 in bonus funds. To claim it, go to the Promotions page after registering and apply the bonus code, or select the bonus option during your deposit.

A wagering requirement is the minimum amount you must bet before you can withdraw a bonus. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets before withdrawing. Requirements vary by bonus.

Yes, you earn a daily login bonus every time you log in. On top of that, reload bonuses and cashback offers are available every week. Regular players can also unlock exclusive VIP bonuses. Keep notifications turned on so you never miss an offer.

Yes, you can cancel an active bonus from Account Settings. However, any winnings earned from that bonus will also be forfeited. Only your original deposit amount will remain.

Yes, 11 Ace has a referral program — invite a friend and you both get a bonus. You'll find your referral link in Account Settings. Once your friend Register Make your first deposit after registering and the bonus will be added to your account automatically.

Free spin bonuses are typically valid on specific slot games. The eligible games are listed in the bonus terms and conditions. For more details, Popular Games Visit the page or ask our support team.

Most bonuses are valid for 7–30 days. Once expired, any unused bonus funds and associated winnings will be forfeited. You can check the expiry date for each bonus in your bonus dashboard — so make sure to use them in time.

Games & Betting

11 Ace offers over 1,000 games, including slots, Live Casino (Baccarat, Roulette, Blackjack), Sports Betting, lottery, crash games, and fishing games — all running smoothly on both mobile and desktop. Popular Games View all games on the page.

Yes, all games on 11 Ace use certified RNG (Random Number Generator) technology, ensuring completely random and fair outcomes. Results are regularly verified by international gaming auditors.

You can bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Live Betting lets you place wagers in real time on ongoing matches. All major tournaments — IPL, BPL, FIFA World Cup, and more — are covered. Betting Page here.

Lottery Page Browse to your preferred lottery and purchase a ticket. Multiple draws take place every day. If you win, your prize is credited directly to your 11 Ace account. Tickets start from as little as ৳10.

If you lose connection mid-game, 11 Ace automatically saves your game state. Simply log back in and you'll be returned to where you left off. Your bet remains secure. If you run into any issues, contact support.

Yes, most slots and casino games can be played for free in demo mode, which is a great way to get familiar with a game. However, winnings in demo mode cannot be withdrawn. Log in with a real account to play for actual money.

Yes, 11 Ace's Live Casino features tables with Bangla-speaking dealers. Live Baccarat and Roulette tables specially designed for Bangladeshi players are available around the clock.

Security & Privacy

Yes, 11 Ace uses 256-bit SSL encryption to keep all your data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy here.

Go to Account Settings, find the "Security" section, and enable 2FA. Both Google Authenticator and SMS OTP are supported. Once active, you'll need to enter an extra code each time you log in, adding an extra layer of security to your account.

11 Ace automatically detects unusual login activity. If a login occurs from a new device or different location, you'll be notified by email or SMS. If it wasn't you, change your password immediately and contact support.

Yes, 11 Ace is licensed by an international gaming commission and operates under regular audits. About Us You can find the full license details on the page.

Email support@11ace.net with full details, or reach out via live chat. Reporting suspicious activity with screenshots or evidence helps us take action faster.

Yes, 11 Ace offers responsible gaming tools including deposit limits, session time limits, and self-exclusion. To learn more, Responsible Gaming Visit the page.

App & Technology

11 Ace app directly from Download Page Available for both Android and iOS. Android users can download and install the APK file directly. The App Store link for iPhone is available on the page.

Go to your phone's Settings > Security > enable "Unknown Sources" or "Install Unknown Apps". Then open the APK file to install it. On Android 8 and above, you may need to grant permission to Chrome or your File Manager app.

Yes, the 11 Ace app includes all the features available on the website — plus push notifications, faster loading, and biometric login that the website doesn't offer. For mobile users, downloading the app is the better choice.

When a new update is available, you'll see an update notification the next time you open the app. Alternatively, Download Page Download the latest version and install it over the existing one — your data will not be lost.

Start by closing the app and reopening it. If the issue persists, restart your phone and check your internet connection. Try clearing the app cache (Settings > Apps > 11 Ace > Clear Cache). If you're still having trouble, Help Center Get in touch.

Yes, the 11 Ace app runs on any Android 5.0 device or higher. It performs reasonably well on phones with 2 GB RAM, though for Live Casino and high-graphics games, 3–4 GB RAM will give you a noticeably better experience.
No results found

Try a different keyword or get in touch with our support team.

About 11 Ace

11 Ace is one of Bangladesh's most trusted online gaming platforms. Since 2018, millions of Bangladeshi players have made 11 Ace their go-to gaming destination. Secure transactions, fair games, and fast payouts are what set us apart.

Our 24/7 Bangla-speaking support team is always here for you. Whenever you need help, Help Center Get in touch.

About Us

Quick Links

Help Center Financial Transactions Responsible Gaming Terms & Conditions Privacy Policy Download App Analytics

Why trust 11 Ace

256-bit SSL Encryption
Internationally Licensed
24/7 Bangla Support
RNG Certified Games
1M+ Active Members
Fast Payout Guarantee

Contact Support

Live Chat

24/7 Instant Support

Email

Support@11ace.net

Everything about 11 Ace — what you need to know

11 Ace is the platform of choice for millions of online gaming fans in Bangladesh. This FAQ page is designed to help both new and existing members quickly find answers to any question they have. Thousands of people join 11 Ace every day to play slots, Live Casino, Sports Betting, and lottery — and this FAQ is built with their needs in mind.

A lot of people ask how easy it is to open an account at 11 Ace. The honest answer: the whole process takes just 3 minutes. Register with your mobile number or email, verify with an OTP, and you're ready to play straight away. First-time depositors also receive a 100% welcome bonus — a great way to get started.

Deposits and withdrawals are the most common topic among Bangladeshi users. 11 Ace supports all major mobile banking services, including bKash, Nagad, and Rocket. Deposits typically arrive within 5–15 minutes, and withdrawals are processed in just a few hours. Fast and secure transactions — that's what our users keep coming back for.

Bonuses and promotions deserve a mention. On many platforms, the terms are so complicated they're hard to follow. At 11 Ace, we keep everything clear and straightforward. Wagering requirements, bonus validity periods, and eligible games are all spelled out in plain language. Beyond the welcome bonus, you can regularly pick up daily login bonuses, weekly cashback, and special seasonal offers.

11 Ace offers one of the most diverse game libraries of any online gaming platform in Bangladesh. All in one place: 1,000+ slots, Live Baccarat, Roulette, Blackjack, Dragon Tiger, Sports Betting across 20+ sports, daily lottery, and crash games. Live Casino tables with Bengali-speaking dealers run 24 hours a day, built especially for Bangladeshi players.

11 Ace takes security seriously and makes no compromises. With 256-bit SSL encryption, two-factor authentication, KYC verification, and an automated system that blocks suspicious transactions, your money and data are fully protected. Our cybersecurity team works around the clock to guard against any threats.

The 11 Ace app is a game changer for mobile users. Optimized for both Android and iOS, it features push notifications, biometric login, and fast loading times. It runs smoothly even on low-RAM devices. The app is free to download with no additional charges.

Responsible gaming is a core commitment at 11 Ace. We believe gaming should be enjoyed, not depended on. That's why tools like deposit limits, self-exclusion, and cooling-off periods are all easily accessible from your settings. If you ever feel like things are getting out of hand, our support team is ready to help right away.

If you can't find the answer you're looking for on this FAQ page, contact our 24/7 live chat support or email us at support@11ace.net. Our Bangla-speaking support team is always ready to help with any question. Welcome to 11 Ace — sign up today and enjoy a fun, safe gaming experience.

Get Started Now

What are you waiting for? Join 11 Ace today

Register in just 3 minutes, claim a 100% bonus on your first deposit, and dive into a world of over 1,000 games.

Register Now Download the App View Games
100% Welcome Bonus
Secure Transactions
24/7 Bangla Support
বাংলা