11 Ace Terms & Conditions — Plain & Simple

These Terms & Conditions constitute a legal agreement between 11 Ace (hereinafter referred to as the "Platform") and its users. By using the website https://11ace.net and the mobile application, you automatically agree to these terms.

11 Ace is an internationally licensed online gaming and betting platform. We believe that clear, transparent rules are the foundation of a fair and enjoyable gaming environment.

These Terms & Conditions apply to users in Bangladesh and all other countries where online gaming is legally permitted or restricted. It is your responsibility to comply with the local laws of your jurisdiction.

To open an account with 11 Ace, you must meet the following requirements:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in your country of residence.
• All information provided during registration must be accurate and truthful.
• Each person may register only one account.
• Accounts cannot be transferred to another person.

After registration, you may be required to submit a copy of your national ID or passport for identity verification (KYC). Withdrawals may be limited until verification is complete.

You are solely responsible for keeping your account password and login details confidential. Any activity carried out through your account by another person remains your responsibility.

11 Ace supports deposits and withdrawals via bKash, Nagad, Rocket, and other major mobile payment methods in Bangladesh. The financial transaction rules are outlined below:

• Minimum deposit amount is ৳200.
• Withdrawal requests are typically processed within 1–3 business days.
• KYC verification must be completed on your account before a withdrawal can be processed.
• Withdrawals are generally processed via the same method used for the original deposit.
• Additional verification may be required for suspicious transactions.

11 Ace does not charge any additional fees on transactions; however, your payment provider may apply their own fees as part of their standard policy.

The following rules apply to all betting activity on 11 Ace, including cricket, football, tennis, Live Casino, and all other bet types:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Bets will be refunded if an event is cancelled or does not take place.
• 11 Ace reserves the right to void any bet where incorrect odds were displayed due to a technical error.
• Live betting odds change in real time; the odds displayed at the moment a bet is submitted are final.
• Placing bets on the same event from multiple accounts is strictly prohibited.

11 Ace reserves the right to set maximum bet limits. Betting limits may vary for special events.

11 Ace regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be read carefully:

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has a wagering requirement that must be met before a withdrawal can be made.
• Cashout on bets placed with bonus funds may be subject to limits.
• All bonuses have an expiry date. If the applicable conditions are not met within the specified period, the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.

The following activities are strictly prohibited on 11 Ace. Violating these rules will result in account suspension and possible forfeiture of your balance:

• Creating multiple accounts or using another person's account.
• Abusing bonuses or exploiting the promotional system for unfair advantage.
• Participating in match fixing or any form of manipulation.
• Attempting to hack or gain unauthorized access to the platform's software.
• Using the platform for money laundering or any other illegal financial activity.
• Threatening, harassing, or disrespecting other users.

If suspicious activity is detected, 11 Ace reserves the right to investigate or suspend an account without prior notice.

11 Ace reserves the right to temporarily or permanently suspend an account under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• If a discrepancy is found during KYC verification.
• If suspicious financial activity is detected.
• The user requests self-exclusion.
• Prolonged inactivity (more than 12 months).

Users may request account closure at any time. Any available balance will be returned in accordance with our standard policy, though bonus funds are non-refundable.

11 Ace accepts no liability in the following situations:

• Bets lost due to internet disconnection.
• Technical issues with the user's own device.
• Delays or errors caused by third-party payment providers.
• Unauthorized disclosure of a user's account credentials.

11 Ace takes the protection of your personal information seriously. We never sell your data to third parties. To learn more about how we collect, use, and safeguard your information, please read our Privacy Policy read it here.

All your data is kept secure using SSL encryption and advanced security technology. Our servers undergo regular security audits.

If you have a complaint or dispute, please contact our customer support team first. Issues are generally resolved within 72 hours.

• To file a complaint, email us at: support@11ace.net
• Chat with us directly via Live Chat (available 24/7).
• If your issue remains unresolved, you have the right to escalate a complaint to the licensing authority.

In any dispute, the decision made by 11 Ace shall be considered final, unless overruled by the licensing authority.

11 Ace firmly believes that gaming is a form of entertainment, not a source of income. We always encourage our users to keep the following in mind:

• Never bet more than you can afford to lose.
• Don't chase losses by placing bigger bets.
• If gaming is starting to affect your daily life or relationships, take a break immediately.
• Set daily, weekly, or monthly limits — this feature is available on our platform.

For more details, please visit our Responsible Play View Page.

11 Ace reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be given via your registered email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

For any questions or feedback, get in touch with us:

• Email: support@11ace.net
• Live Chat: Available anytime on our website & app
• Help Centre: help-center