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Account registration, verification, password reset, and profile updates.
12 GuidesComplete guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
18 GuidesHow to use welcome bonuses, deposit bonuses, free bets, and promo codes.
9 GuidesRules and how-to guides for slots, casino, lottery, and live games.
23 GuidesInstalling, updating, and troubleshooting the 11 Ace app on Android and iOS.
7 GuidesTwo-factor authentication, account security, and data protection.
8 GuidesRules and strategies for betting on cricket, football, and other sports.
15 GuidesAdvice on setting limits, self-exclusion, and building healthy gaming habits.
6 Guides
Step-by-step solutions to the most commonly asked questions.
Open the registration form from the top menu or go directly to /register.
Enter your Bangladeshi mobile number. Your OTP will be sent to this number.
Verify your number with the 6-digit code sent via SMS. The code is valid for 3 minutes.
Create a strong password of at least 8 characters. Mix letters, numbers, and special characters.
Enter your name, date of birth, and preferred payment method. A complete profile unlocks better bonuses.
Registration is free. Opening an account with 11 Ace costs nothing and takes just a few minutes.
After logging in, go to your dashboard and select the "Deposit" option.
BKash, Nagad, Rocket, Upay, or bank transfer — choose whichever works best for you.
Minimum deposit starts from ৳500. Enter the amount and confirm.
Open your mobile banking app, send the amount to the provided number, and save your transaction ID.
Your balance typically updates within 5–10 minutes. If it takes longer, contact support.
Always use 11 Ace's official payment number when making a deposit. Do not send money to any other number.
Verifying your NID before making a withdrawal speeds up the process. Once verified, you won't need to do it again.
From your dashboard, click on the Withdrawal option.
Enter how much you'd like to withdraw and your preferred payment method. Minimum withdrawal is ৳1,000.
Confirm once all details are correct. You'll receive an SMS confirmation as soon as your request is submitted.
Funds typically arrive within 15–30 minutes. Bank transfers may take 1–2 business days.
Bonus wagering requirements must be met before you can make a withdrawal. Learn more in the Bonuses section.
Get a 100% bonus on your first deposit. Deposit ৳1,000 and play with ৳2,000 in total balance.
Bonus funds cannot be withdrawn directly — they become withdrawable once you've placed a certain amount in bets. The wagering requirement is typically 10–20x.
Entering a promo code for a special offer at registration or deposit will unlock additional benefits.
Deposit a set amount each week to qualify for a Reload Bonus. Offers may vary from time to time.
Under "My Bonuses" on your dashboard, you can view active bonuses, expiry dates, and your wagering progress.
Bonuses have a limited validity period. If not activated within 7 days of receiving the offer, it will expire.
Anyone who's used an online gaming or betting platform has run into problems at some point. Deposits not going through, login issues, confusing bonus terms — these headaches happen on every platform. What sets them apart is how quickly and easily those issues get resolved.
11 Ace's Help Centre was built with Bangladeshi users in mind. Everything is written in plain Bengali — no struggling through English text, no deciphering technical jargon, just straightforward guidance on what to do. Whether you're from Dhaka, Sylhet, Rajshahi, or Chattogram, the 11 Ace support team speaks your language.
Live chat is the fastest way to get support. Hit the chat icon in the bottom-right corner of any page and talk to us directly. A support agent typically responds in under 2 minutes. Having an issue late at night or early in the morning? No problem — 11 Ace support is active 24 hours a day, 7 days a week.
Email support is also available — messages sent to support@11ace.net are typically answered within 2–4 hours with a detailed response. For more serious matters, such as a blocked account or issues with large transactions, email is the better channel as it keeps a written record.
Payment issues are one of the most frustrating things users deal with. Sometimes you send money via bKash but it doesn't show up in your account — it happens occasionally. Don't panic. Just contact live chat with your transaction ID and the 11 Ace team will look into it and credit your account manually. In most cases, it's resolved within 30 minutes.
Forgetting your password is a common issue. On the login page, click the "Forgot Password" link, enter your registered mobile number, and an OTP will be sent to you. Setting a new password takes under 2 minutes. If you have two-factor authentication (2FA) enabled, the process takes a little longer — but it's worth keeping on for the added security.
Bonuses confuse a lot of players, and the biggest misconception is that you can withdraw bonus funds right away. In reality, bonus money only becomes withdrawable after you've placed a certain amount in bets — this is called a wagering requirement. 11 Ace's dashboard clearly shows your bonus progress, so there's no guesswork involved. No hidden conditions — everything is visible right in front of you.
If you're having trouble with the app, first check whether it's up to date. Older versions often carry bugs that are fixed in newer updates. If the app crashes, clear the cache and restart it. If the issue persists, visit the 11 Ace download page for the latest APK link and reinstall the app.
11 Ace takes security seriously. SSL encryption, two-factor authentication, and automatic suspicious transaction detection are all active. If you ever suspect your account has been compromised or notice unusual activity, contact support immediately. They'll lock the account right away and launch an investigation.
11 Ace takes responsible gaming seriously. If you feel like your play is getting out of hand, you can set daily or weekly deposit limits straight from your dashboard. You can also put your account on a temporary break or close it entirely for a set period. These aren't just features on paper — they actually work.
One last thing — if you run into a problem, don't sit on it. Reach out to the 11 Ace Help Centre right away. Small issues have a way of growing when left too long. The team is always here for you.
If you can't find the answer in our guides, our team is always ready to help.
The fastest way to get help. Click the chat icon in the corner of any page.
Active NowFor complex issues, email us at support@11ace.net. You'll typically hear back within 2–4 hours.
support@11ace.netFind answers to the most frequently asked questions all in one place on our FAQ page.
View FAQsThe most frequently asked questions about the Help Center.
The 11 Ace support team is always here for you. Start a Live Chat now or send us an email — we'll get you sorted fast.