Gaming is meant to be fun — not stressful. At 11 Ace, player safety always comes first. Follow our responsible gaming tools and guidelines to keep the experience enjoyable at all times.
11 Ace provides all these tools free of charge to help keep you safe and in control.
Set your own daily, weekly, or monthly deposit limits. Once set, these cannot be increased before the designated period is up.
Decide in advance how many hours a day you want to play. Once that limit is reached, the system will automatically alert you.
If you feel like you need a breather, you can pause your account for anywhere between 24 hours and 6 weeks.
If you feel your gaming is getting out of control, you can apply for a self-exclusion lasting between 6 months and 5 years.
If you lose more than a set amount, your account will automatically close for that session. Protect yourself from excessive losses.
Our responsible gaming team is always ready to help. Reach out today for free advice and support.
Responsible gaming means enjoying games within the bounds of entertainment. At 11 Ace, we believe online betting and gaming can be a fun leisure activity — as long as it's approached with the right mindset and boundaries. Responsible gaming isn't just about tracking your spending; it's a holistic approach to protecting your mental well-being, family relationships, and the balance of your everyday life.
Online gaming is growing rapidly in Bangladesh, with millions of people playing across various platforms every day. But alongside this growth, addiction has become a real concern for some users. 11 Ace takes this seriously — our responsible gaming policy isn't just words on a page, it's something we actively put into practice.
Remember — gaming should be about fun, not income. The moment someone starts seeing it as a primary source of earnings, that's when things go wrong. 11 Ace's responsible gaming tools are here to help you keep that line clear.
A few key principles help maintain a healthy approach to gaming. First, only play with money you can afford to lose — funds that won't affect your daily life if gone. Second, never use gaming as a way to pay off debts. Third, don't let gaming take priority over time spent with family and friends.
Gaming addiction doesn't happen overnight — it builds gradually, often without you even noticing. 11 Ace wants you to catch the warning signs early. If you experience any of the following, contact our support team right away:
Follow these simple steps to play responsibly on 11 Ace:
Set aside a fixed amount for gaming each month and never deposit beyond that amount.
Limit yourself to 1–2 hours of gaming per day. Use the in-account timer to help keep track.
If you hit your session limit, stop for the day. Come back tomorrow and start fresh.
When you win, withdraw a portion of your winnings. Don't put it all back into the game.
Be open with those close to you about your gaming habits. Transparency is one of the best defenses against addiction.
Take at least a 10-minute break every hour. Get up, stretch, and drink some water.
Don't sit down to play when you're stressed, angry, or upset. Your judgment is compromised in those states.
Remember, consistently winning in the long run is never guaranteed. Gaming is entertainment, not an investment.
Activate 11 Ace's deposit limits, time limits, and self-exclusion features.
If something feels off, don't wait — reach out to our support team right away.
You can activate any of these limits at any time from your account settings:
| Limit Type | Limits | Effective Date | Status |
|---|---|---|---|
| Daily Deposit Limit | Set Your Own Limits | Instant | Available |
| Weekly Deposit Limit | Set Your Own Limits | Instant | Available |
| Monthly Deposit Limit | Set Your Own Limits | Instant | Available |
| Daily Loss Limit | Set Your Own Limits | Instant | Available |
| Session Time Limit | 30 minutes – 12 hours | Instant | Available |
| Take a Break | 24 Hours – 6 Weeks | Instant | Available |
| Self-Exclusion | 6 Months – 5 Years | Within 24 Hours | Available |
Have any of these situations come up for you in the past month? Answer honestly:
Have you spent more than your budget?
Have you chased your losses by placing more bets?
Have you hidden your gaming from someone?
Have you skipped work or neglected family because of gaming?
Have you been playing with borrowed money or household funds?
Do you feel restless or irritable when you're not playing?
If 2 or more answers are "yes", please talk to our support team.
11 Ace strictly prohibits gaming by anyone under the age of 18. A note to parents and guardians:
Our specialist team is always on hand for any questions or concerns related to responsible gaming.
Gaming at 11 Ace isn't just about winning — it's about a safe, enjoyable experience. Use our responsible gaming tools and make every moment count.
Responsible Gaming | 18+ Adults Only | SSL Secured