11 Ace Privacy Policy — Your Data Is Secure

11 Ace (https://11ace.net) is Bangladesh's online betting and gaming platform. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes what information we collect when you use our website, mobile app, or any of our services, how we use it, and how we keep it secure.

This policy applies to all 11 Ace services — including website browsing, account registration, financial transactions, betting, lottery, and gaming. By using our services, you agree to this Privacy Policy.

11 Ace collects information in two main ways — what you provide directly, and what is automatically generated through your use of the platform. See the full breakdown below:

11 Ace uses your information only for specific, legitimate purposes. We never collect data unnecessarily. Here are the key reasons we use your information:

• Account Management: To create, verify, and maintain your profile.
• Service Delivery: For processing betting, gaming, lottery, and financial transactions.
• Security Assurance: To prevent fraud, money laundering, and illegal activities.
• Meeting legal obligations: To comply with KYC/AML regulations.
• Customer Support: To address your complaints and queries.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Analytics & Improvement: To improve platform performance and enhance the user experience.
• Contact: To send important updates, bonus offers, and security alerts.

You can unsubscribe from marketing emails at any time. However, service-related notifications cannot be disabled as they are essential to your account's security.

11 Ace never sells or rents your personal information to third parties for commercial purposes. However, limited data sharing may occur in the following circumstances:

• Payment Provider: Only the financial information necessary to process payments via bKash, Nagad, Rocket, and similar services is shared.
• KYC Verification Services: Information may be shared with authorized third-party entities for identity verification purposes.
• Law Enforcement Agencies: We may be required to share information with government authorities under court orders or other legal obligations.
• Security Partners: Limited data may be shared with trusted technology partners to prevent fraud and ensure cybersecurity.

11 Ace uses cookies and similar technologies on its website and app. These enhance your browsing experience and help the platform function properly.

The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled.
• Functional Cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand which pages are visited most by users (non-personally identifiable).
• Marketing Cookies: To show you relevant offers (you may opt out at any time).

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

11 Ace uses industry-leading technology to protect your data. The key components of our security infrastructure include:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Automated Threat Detection: Suspicious logins or transactions are blocked immediately.

As an 11 Ace user, you have the following rights over your data:

To exercise these rights, email us at support@11ace.net. We typically respond within 30 business days.

11 Ace strictly does not provide services to anyone under the age of 18. Our platform is exclusively for adults.

• Age verification is mandatory at registration.
• If a user is suspected to be a minor, their account is immediately suspended.
• If a parent or guardian suspects their child has created an account, please contact us immediately.
• No information relating to minors is knowingly collected.

11 Ace does not retain your data longer than necessary. The general rules are:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Due to legal obligations, financial and transaction records may be retained for up to 5 years after account closure.
• KYC Documents: Retained for a specified period as required by the regulator.
• Logs & Technical Data: Typically retained for up to 12 months.

Once the retention period expires, data is securely and permanently deleted.

11 Ace may update this Privacy Policy as needed. In the event of any changes, we will take the following steps:

• Advance notice will be sent to your registered email for any significant changes.
• A dedicated notice will be displayed on the website and app.
• The date of changes will be updated at the top of this page.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.

We recommend visiting this page regularly and noting the latest update date.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@11ace.net
• Support Hours: 24 hours, 7 days
• Live Chat: Via the chat button at the bottom right of the website

We typically respond within 24 to 48 hours. Complex requests may take up to 30 business days.